Customer Testimonials
Service experience was great as usual. Ivan was very detailed in explaining every item included in the service and kept me updated as to pick-up time.
Great service! I went in with a spare tire, and needed a new tire. Javier was kind enough to order a tire for me, and have it installed during the same day.
My husband and I had the best Dealer experience here like no other. The team that assisted us ( Mabel our Sales agent, Demetrius the Sales Manager, and Oscar in Financing) were the best, and going above and beyond seemed like their everyday practice. The process was extremely smooth. We told them we lived almost 2 hours away, and they made sure everything would be ready when we arrived. We would definitely be recommending this dealer to anyone and everyone. Thank you to the team here for everything, and I will for sure come see you all on my next purchase.I ...
Javier Torres, was really Professional and very pleasant to talk to to help me resolve my problem. Even helped me for my future service. GREAT
Sergio Betancourt and Michael Valdes made our family feel at home. Thank you, for providing a relax and pleasant experience to our family. Thank you, Michael for making it happen. The Millet family
Very friendly atmosphere. They make you feel like family. Carlos Aguilar was a pleasure to work with, very detailed oriented and easily reachable. 5 Stars
Best INFINITI dealer there is hands down. Best deals no surprises. Can’t explain how thankful I am. Huge thanks to Michael Valdes for making it all work out.
Very knowledgeable and professional brokers. They know about the financing of the vehicles and offer a lot of great benefits to the new owners. Thanks
Excellent and professional service. Ernesto Diaz was an amazing salesperson, facilitated everything for us fast and accurate. The sales manager Sergio Betancourt was extremely professional with excellent customer service, the experience was the best we have ever had during the purchase of a vehicle. In and out courteous and efficient. We are very pleased this is the second vehicle we buy from Ernesto within a three month period.
Jose Diaz and Sergio Betancourt from finance were great. They were very helpful and friendly. Jose took the time to explain everything; he was knowledgeable.
What can I say; everyone was very professional, super attentive and made the purchase experience fairly painless. The Sales Manager I worked with was Jose Diaz and he was very attentive to ensure that I understood all the features of my new vehicle. Took the time to recheck tire pressure and went ahead and set up several features to ensure I was set for safety on the road. Sergio Soto was also very professional and answered all my questions. He went above and beyond to offer and reduce my inception fees by the amount I have to pay Jaguar back ...
You have ans amazing staff, the service you provide is 10 stars. I'm very happy with my car and your service. Thank you very much.
Kenneth was efficient, courteous and professional. It was a great experience; the car was ready in the promised time and came back very nicely washed. Thank you for a wonderful and easy experience, Kenneth.
Very good experience returning my lease, it took only a few minutes. Ernesto Diaz was waiting for me and he was really efficient and profesional.
Great experience. Took the car in at the scheduled time. no waiting. In and out in a few minutes. They called when it was ready and same. Thank you.
Amazing service!!! Ernesto was very thorough and explained in detail every step of the way. Very glad to have been able to work with him.
excellent. I bought a brand new, pre-owned QX60 @87 miles in the odometer. With this, I paid extra $2000 more than my original plan, but it is a brand new "used" car.
Wanted to thank Kenneth in the service department- shopped other dealers and coral gables location was the best by far. Service, price and attention to detail. Thank you Kenneth.
The entire team was amazing and made it very easy to lease my new QX60. Maireli, Michael, Omar and Frank did an excellent job in finding the car we wanted and worked to make the deal happen and helped me to stay within my budget. We are very happy with the QX60 and for the effort done by your team.
Amazing customer service! Felt welcome from the moment I walked in. Thank you to all the staff that helped me with my new purchase. Im very satisfied and happy.
Like always my experience with Ernesto Esponosa was above and beyond my expectations. Im very happy doing business on my 3rd lease with INFINITI of Coral Gables
Ivan was exceptional. He delivered at the exact times he estimated. Everything went smoothly. Thank you INFINITI of Coral Gables. Please have loaners next time.
Ariel is always a top notch customer service pro. And I strongly recommend you do not include a 25 word minimum and make this survey category optional. Surveys are annoying and forcing a 25 word minimum was additionally annoying. .
The service Team, especially Ivan P was Courteous, very knowledgeable and professional. The team there has won me over and I definitely be a return customer
This dealership is great from Javi Torres the service advisor is amazing. Nestor Alvarez the manager is also great he has that dealership running like every customer is vip. I have gone to other INFINITI but by far INFINITI of Coral Gables is the best service.
Recently we purchased a new Q50 from INFINITI of Coral Gables. From start to finish, we had top notch service. Yesterday I had the Q50 serviced by Kenneth and he provided excellent service too!
El mejor servicio de en todo miami son lo máximo gracias por el buen servicio que le brindan a los clientes éxitos. Son un exitos todos los empleados
All the workers are very profesional and with great knowledge.They let you feel welcome and secure that their work will be the best. I recommended 100 %.
Excellent service.... and thank you a lot javier you're the best service advisor that I know ... you always try to help me the best way and I really appreciate that.
The service from Javier is exceptional! Javier always responds to my cars needs in a timely fashion without hesitation. Javier follows up to make sure the customer is fully satisfied with the service provided and as a business women that is appreciated from my part. Thank you for all your doing!
Gracias Javier por hacer que la espera del mantenimiento sea lo menos posible, cumpliendo como siempre todas las espectativas, ambiente agradable y espera minima, los recomiendo 100%
Kenneth was very professional, knowledgeable and provided me with a detailed explanation on what my car's service entailed. I'm very pleased with my visit here at CG INFINITI.
The best service in the USA. What a team they have. Top in all categories Must visit for greet service Treated like you should be
I brought my 2020 QX60 for service. Michael was my service advisor, Thank you Michaels for being so courteous and friendly! will definitely recommend you!!
everything was done according to our discussion vehicle delivered on time done correctly and clean Guys you exceeded expectations will recommend you all highly good job
Ivan was amazing!!! As always no cookie cutter response straight to the point. This is why I keep coming back. The only thing I would suggest is to have more loners available.
I was able to schedule the appointment for the next day at 7 am in the morning which was the time I needed. They were very friendly and courteous. They offered me water and coffee and my maintenance was done quick. I am very satisfied with this location. I would highly recommend it.
Michael Valdes really made the difference with his customer service, professionalism and charism. I would recommend Michael to all my friends and anyone looking for a car! The very best 😊
Just as I wrote the poor review below, I have to acknowledge when a bad experience is used as an opportunity to gain even more goodwill. I want to thank Nestor Alvarez, the Director of Service, for reaching out and taking accountability. Nestor made sure I felt like a valued customer and went above and beyond to make sure that my service needs were met and that I did not waste a minute of my time. He restored my faith in @Coral Gables INFINITI and I look forward to continuing to do business with them for many years to come... ...
The process to purchase our new Infinity was smooth and professional. Michael made sure to be respectful of our time and the process was a true pleasure.
Carlos Aguilar was a pleasure to work with. Everyone I worked with: Carlos, Tony, and Omar made this purchase smooth and pleasurable! Thank you all!
I live in Weston, and I used to go to an INFINITI service near by, but your exceptional service, Ariel’s professionalism and honesty really made a great difference
Best experience. From the Management, to Finance, to Sales and Service. Everyone is very professional and friendly. The sale went smoother and expected and my QX60 is GREAT!
Very happy with the service and attention to my needs very nice people and the cofffee was delicious love this place my vas was cleaned
REPLACE OIL AND FILTER, RE SET TIRE PRESSURE AND ROTATED TIRES ........ RESET CHECK ENGINE LIGHT AND DROVE VEHICLE FOR SEVERAL MILES .... "GOOD CUSTOMER SERVICES" THANK YOU
very satisfied , excellent service , I would recommend this dealer to friends and family. they were very professional and helpful. it was a nice and smooth process !!!
Ivan Prada always goes above and beyond his call of duty. Everyone in the service department is helpful. It is a pleasure to deal with this service department.
This Coral Gables dealership is awesome! Alexis was my salesman and he was professional, friendly, efficient & knowledgeable. Any questions I asked or issues I had, he made sure they were resolved. And the Financial Services Director, Omar Cabrera was very kind and helpful. Everyone there seemed to be friendly.
Great service, helpful team, with a smooth and quick transaction. Good value and professional staff, thank you Marieli, Frank, and Carlos for your assistance! Highly recommend.
Jorge was a very polite sales rep. He understood my choice and did not try to change it. There was an after sale issue, which he promptly took care of it. Great overall experience.
Ernesto is a very professional and polite salesman. He guided me through the sale process very smoothly. Overall experience was great at INFINITI of CB
Ivan is the best service advisor there is. He took the stress out of having a car break down on me. He got the car fixed in a timely manner
My service advisor Ariel was excellent. He had my wife's car picked up at her place of work , serviced and brought back to her washed and ready to go in a ver timely manner. I will recommend Ariel to all of my family & friends
Ivan and Nestor in service are outstanding they handle all our vehicles. super friendly always willing to go the extra mile. I reccomen them to all my friends
I went to return my lease today 8/20/20 and I have to say that it was a very smooth process. Ernesto Diaz (Sales Consultant) guide me trough the entire process being very professional and polite. It was a pleasure doing business with him and the Dealership.
Ernesto great sales rep. Very patient and helps you find the right car for you! It has been a year i’m very happy over all!
Julian was great. Very friendly and helpful. As was Freddy Duran. Great staff and a beautiful dealership with an incredible coffee bar. This is how a dealership experience should be.
My wife and I leased a Q50 from South Motors over 2 years ago but we service our car here. Jose the Sales Consultant gave us a call about potentially getting a new car. We were a bit skeptical at first but once we sat down in his office we knew we were buying a car. He was very easy going and really made the process hassle free. Omar from finance was also very nice. I will definitely be getting another car from Jose and from INFINTI of Coral Gables!
Ernesto Diaz was amazing sales rep and excellent customer service and really made me choose a good car at a good price and very good.
Leo Visconti and the dealership staff are fantastic! Bought a QX 60 and had it shipped across the country. Leo handled everything and made it so easy. Even though I live in Texas I would still buy more cars from Leo.
"Recently bought INFINITI QX80 from INFINITI of Coral Gables. Really loved my interaction and dealing with "Michael Valdez". Within a day after buying the car I felt a weird noise, gave a call to Michael and he advised to bring the car back to the dealership. Michael got the car inspected by their mechanical shop and got the issue resolved within an hour. I love my new INFINITI QX80. Would totally recommend Michael Valdez for his excellent customer service and INFINITI of Coral Gables as the Best dealership in the area."
Leo Visconti was absolutely amazing. This is our second car purchased from him. He was police, professional and a joy to purchase a car from. Amazing dealership and service!
Excelente work and efficiently . I’m always very pleased with everything that is done there. Clients are treated kindly and respectfully. There customer service is the best . hi
Previously I used to go to Warren Henry. However, I had an amazing customer service experience with Leo Visconti at the Infinity location of Coral Gables. He was very professional, friendly, efficient, and made the experience of finding my car less complicated. Also, Robert (which I did not catch his last name) did a great job on my tints, he was fast and they came out great.
The lease of my car was very easy. I talked to Julian Arenas before I went to the dealership. He was very professional and had all the papers ready and answered all my questions. The finance person was fast and efficient also and I had my car ready to go in no time. So glad that Sergio is now at the infinity in Coral Gables since I got a couple of cars from him before. He and Julian are wonderful to work with. The whole experience was nice and stress free!
my service advisor was very polite. He was able to answer my questions. I also liked the loaner car provided. great overall experience. the whole thing was also fast.
Leo Visconti was GREAT!! He went out of his way to make the purchase fast, simple and stress-free. It was delivered to our house the same day and he was not far behind with the paperwork and showed us all about the car. We will definitely recommend him....
Friendly, excellent service, professional & efficient!! It is a pleasure to go to the Infinity In Coral Gables. The whole team is Happy to assist you!
Despues de haber visitado muchos dealers en busca de una buena oferta y un carro q nos gustara.. al final llegamos al lugar indicado con el vendedor indicado.. Michael es un amor de persona..nos dio mucha informacion y seguridad para poder hacer nuestra compra sin miedo. todo el tiempo q pasamos alli nos hizo sentir como en casa y en familia....el preceso super rapido.. sin esconder cifras y todo muy claro desde el principio.. Si estas pensando comprarte un infinity el es la persona indicada para ayudarte.. el lugar bello.. todo muy limpio y el cafecito delicioso...
The staff is very friendly and my service rep. is excellent. They strive to give you the best possible service and accommodate you with a loaner.
excellent service from javier torres, very professional and efficient, as well as his team in INFINITI or coral gables, thank you again see you s
Always amazing service !! Ivan is the best! As always ver accommodating with my availability to bring the car in. Always a pleasure to speak with him.. makes the whole process painless and headache free specially during these crazy times we are in.
I have been and INFINITI Lease customer since since 2004 and INFINITI of Coral Gables by far provides superior service to their competitors. I know-i used to be customers of those competitors. See you in December when my Lease is up!
Our salesman Michael is outstanding. Michael is professional, knowledgeable, friendly, and very charismatic. Michael made our experience of buying a car during these very difficult times a one of a kind.
Tony Sosa and Jose were great, highly recommend dealership. The vehicle is awesome and I’ve been enjoying my new ride. They made my experience amazing
My service was excellent at the INFINITI Coral Gables location. Ivan Prada was exceptional, very informative, answers all my questions and concerns about my car. He is very knowledgable. I've been with this location for 3 years and my experiences with my car at the Coral Gables location being serviced always been superb. Thank you so much for everything.
Service is always Top Notch at this Infinity Dealership! Ivan Prada and all the Service Managers there are excellent and always find the best solutions for your car maintained. Our experience with Sales was also excellent, will buy again!
My 2nd vehicle there, excellent service. Mark very professional and service department employees very friendly and make me feel appreciated. Dealership very clean and comfortable.
Nestor Alvarez and Javier Torres like usual fine service and help answering any questions I had. . Was in and out within reasonable time. Thanks to Nestor and his fine staff.
Javier Torres is by far the best customer service employee I ever seen. He goes out of his way to help. I'm very satisfy with his professionalism
This is the second time I lease a vehicle from INFINITI of Coral Gables and both times my experience was perfect. Mark Correa was helpful, patient and did his best to get me everything I wanted within my price range. I will definitely go back to him for my next lease.
Ivan was great, he was helpful and tried to stay on top of the repairs for my car even though it was a very busy time for the Service department. The Service technician was very knowledgeable and I'm grateful to them both.
Ivan stays on top of things and went the extra mile. Thank you for having my car detailed inside and out. Everything is in perfect working order.
Mr. Correa was extremely professional and promptly returned my calls and responded to my various inquiries over the course of the transaction. He provided me with options and pros and cons of each.
This is my third car with INFINITI of coral Gables and I have never been disappointed. Because of Covid-19, I never set a foot in the showroom. Everything was done over the phone and this was a great buying experience. George is excellent!
Good service by the dealership and my service advisor Ariel. Always a pleasure taking my vehicle for service with the crew at Coral Gables INFINITI and Ariel Castillo.
Jorge Delgado was really great. He made the leasing experience very simple and seamless during these difficult times. I thank him and his team for the great work.
Mark was such a dream to deal with! Made sure I got a great deal and even delivered my car to my home!! I had been shopping for a QX50 and wasn't pleased with any other deals I got. Mark was able to get me a great deal without me having to do any haggling! I'm so happy. I'd recommend him and INFINITI of Coral Gables to anyone!
Michael and Frank were a pleasure to deal with. The process was seamless and both did their best to make it that way including the delivery to Boca Raton.
Great service. Very attentive and efficient service process. Got to drop off my car nice and early had it fixed in a couple of hours. Service representative was cordial informative and helpful
Michael was a great Sales Rep to work with, he explained everything in detail, and he was very patience with us. I will definitely work with him again.
It was the most seamless experience I've ever had at a car dealership. Mark definitely made me feel right at home. From the car options, to the test drive, to the price negotiation to the actual leasing process was really smooth. He even did a little photo shoot of me with my brand new car. Nice touch ! The experience felt personal and I never felt pressured to do anything. It was more of a friend giving me advice and options that were best for me. The only downside is, I wish I would've been told about any accessories ...
The service department was friendly and the process was very efficient from checking in, text message updates on car status to the payment process and pick up.
Staff always helpful and pleasant . From the moment you pull up you are greeted by one of the gentleman’s . Overall experience has always been exceptional
Best service, best in the game, thanks to ivan for treating me right and getting me in and out soon, mu car came out looking brand new thanks so much
Quick and great experience. Abdiel and team were very specific in what they were doing for my check up and were very polite and quick
